Terms of service

GENERAL TERMS AND CONDITIONS

(Effective as of 28 June 2021)

1. Purpose, Scope, and Amendment of the GTC

1.1 Purpose of the GTC

The purpose of the General Terms and Conditions (the “GTC”) is to establish uniform and detailed rules governing the terms of the contract (the “Contract”) entered into between the Company and the Buyer regarding the Product Sales specified in the GTC, on the Webshop operated by the Company, and to provide information to the Consumer within the scope defined in the Regulation prior to the conclusion of the contract.

The Buyer accepts the provisions of the GTC by submitting the Order. Pursuant to Section 6:78 (1) of the Hungarian Civil Code (Ptk.) and Section 11 (6) of the Regulation, the GTC constitutes part of the Contract.

1.2 Scope of the GTC

The GTC applies to the Company, the Buyer, and the Product Sales.

The GTC contains, in particular, the rights and obligations of the parties, the rules for the conclusion of the Contract, the definition of the Service, performance deadlines, payment methods and conditions, and liability provisions.

Except for sub-section 1 of clause 11, clauses 10 and 11 of the GTC apply exclusively to the Consumer.

1.3 Amendment or Supplementation of the GTC

The Company is entitled to unilaterally amend and/or supplement the GTC, to suspend Product Sales for a definite or indefinite period, modify its content, or terminate it.

In the event of a modification or supplementation, the Company shall publish on its Website a notice informing of the fact of amendment and/or supplementation, summarizing the changes, and stating the effective date of the changes, as well as the full text of the amended GTC.

The amended and/or supplemented GTC shall apply exclusively to Orders placed and Contracts concluded after the amendment and/or supplementation becomes effective.

2. Definitions

Capitalized terms used in the GTC are defined as follows:

VAT Act: Act CXXVII of 2007 on Value Added Tax
GTC: These General Terms and Conditions as defined under Section 6:77 (1) of the Civil Code
E-Commerce Act: Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
Consumer: A natural person Buyer acting outside the scope of their profession, self-employment, or business activity
Website: The website available at www.klippers.hu
Order: An individual order submitted by the Buyer
Civil Code (Ptk.): Act V of 2013 on the Civil Code
Regulation: Government Decree 45/2014 (II.26) on Detailed Rules of Contracts Between Consumers and Businesses
Contract: The sales contract entered into between the Company and the Consumer for Product Sales upon the placement of an Order by the Consumer and its confirmation by the Company, pursuant to these GTC
Company: The legal entity defined in clause 3 of the GTC
Product: The movable item specified in the Order and offered in the Webshop
Product Sales: The service provided by the Company to the Buyer as defined in clause 4 of the GTC
Buyer: The legal entity entering into a Contract with the Company under these GTC
Purchase Price: The consideration for the Product
Webshop: The online store operated by the Company and accessible at www.klippers.hu

3. The Company

Company name: ONYX Partners Limited Liability Company
Registered office: 3700 Kazincbarcika, Kökény utca 8
Court of Registration: Company Court of the Miskolc Regional Court
Company registration number: 05-09-034094
Tax number: 29206511-2-05
E-mail: janosgaran@gmail.com
Phone: +36 30/124-00-85
Website: www.klippers.hu

4. Subject Matter of the Contract: Definition of Product Sales

The subject of the Contract is the sale of Products offered in the Webshop between the Company and the Buyer.

The Contract between the Company and the Buyer is concluded exclusively for Product Sales as defined in this clause. Pursuant to Section 6:3 (a) of the Civil Code, the Contract terminates upon mutual performance of the services.

The Products offered by the Company in the Webshop include:

Electric hair clippers;
Hair and beard care products (wax, beard oil, shampoo);
Other hairdressing accessories (combs, machine accessories, machine cleaners, etc.).

5. Order Process (Technical Steps to Conclude the Contract)

5.1 Product Selection

The Buyer selects the Product(s) and places them into the “Cart” in the Webshop. No registration is required to purchase or submit an Order. Orders may be placed at any time. If the Product is unavailable, it cannot be ordered.

5.2 Placing the Order

The Buyer may place the Order through the online interface on the Website.

After finalizing the Cart, the Buyer must provide: name, email address, phone number, delivery address (postal code, city/town, street, house number, floor, door), and billing data (name, tax number, postal code, city/town, street, house number, floor, door). If billing data matches the delivery data, re-entering is not necessary and may be indicated via a checkbox.

The Buyer must also choose the payment method:

online bank card payment, or
cash on delivery.

The Buyer may inspect and modify all input data and choices (Products, quantities, payment method, delivery address, etc.) before submitting the Order.

By clicking the “Submit Order” button, the Buyer expressly acknowledges that their statement entails a payment obligation. The Order constitutes an offer from the Buyer and becomes effective as an electronic contractual declaration once received by the Company.

For online bank card payment, the Buyer is redirected to the Barion Payment Zrt. interface, where they enter their card data (card number, expiry date, CVC, email). For cash on delivery, payment is made to the courier upon delivery.

5.3 Conclusion of the Contract

Within 48 hours of receiving the Order, the Company processes it and sends an email confirmation to the Buyer. The confirmation constitutes the acceptance of the Buyer’s offer, thereby concluding the Contract. The confirmation becomes effective when accessible by the Buyer.

The confirmation includes the ordered Products, Purchase Price, payment method, delivery address, estimated time, and delivery cost.

If the confirmation does not reach the Buyer within 48 hours of Order placement, or if the Buyer cancels the Order as per clause 7, the Contract is not concluded.

5.4 Purchase Price and Additional Charges

The Purchase Price displayed in the Webshop is gross, including VAT and other duties. The Purchase Price does not include delivery charges. All prices are in Hungarian Forints (HUF).

The Company may unilaterally change the Purchase Price and fees, which become effective upon publication in the Webshop and apply only to Orders placed thereafter. Price decreases occurring after payment and before delivery are non-refundable.

Delivery is performed via Express One Courier Service. Delivery charges are calculated based on the items in the Cart and displayed during the ordering process and in the confirmation.

If price errors arise (e.g., obviously incorrect prices like 0 HUF due to system issues), the Company is not obliged to fulfill the Order at the erroneous price; the Buyer must pay the difference or can withdraw from the Order without justification.

5.5 Order Cancellation

The Buyer may cancel the Order by email or phone before the confirmation becomes effective. In such cases—or if confirmation fails to arrive within 48 hours—the Buyer’s payment is refunded within 30 days from cancellation or Order placement, whichever occurs later.

6. Information Regarding Electronic Contracts

Pursuant to Section 6:82 (1) of the Civil Code and Section 5 (2) of the E-Commerce Act:

The technical steps of concluding the contract are detailed in clause 5.
The Contract is concluded electronically (online) but not in writing.
The Buyer may review and correct Order data before submitting the Order.
The contract language is Hungarian.
The Company does not adhere to any code of conduct and does not recognize such codes as binding.

7. Payment, Invoicing

Payment is made either online beforehand or cash on delivery to the courier.

The Company issues an electronic invoice via szamlazz.hu, in accordance with VAT law. By concluding the Contract, the Buyer consents to electronic invoicing, and the invoice is sent to the Buyer’s email address as provided.

8. Consumer’s Right of Withdrawal

8.1 Withdrawal Period

The Consumer may withdraw from the Contract within 14 days, without justification:

For goods delivered under the Contract: from the day the goods (or the last in case of multiple items) are received by the Consumer or a third party designated by them.
The right of withdrawal also applies between conclusion of the Contract and receipt of the Product.

8.2 Exercising the Right of Withdrawal

The Consumer must send a clear statement of withdrawal (e.g., by post, fax, or email) to:
ONYX Partners Ltd.
3700 Kazincbarcika, Kökény utca 8.
E-mail: janosgaran@gmail.com
Phone: +36 30/124-00-85

A sample withdrawal form is provided in the GTC.

8.3 Refunds

The Consumer must notify the Seller before the end of the withdrawal period.

If the Consumer withdraws, the Seller refunds all payments, including standard delivery costs, within 14 days of receipt of the withdrawal. Reimbursement uses the same payment method unless the Consumer agrees otherwise; no fees are charged.

8.4 Return of Goods

The Consumer must return or hand over the goods within 14 days of withdrawal, bearing the return cost. Refunds may be withheld until goods are received or proof of shipment is provided.

Consumers are only responsible for diminished value due to handling beyond what's necessary to establish the nature, properties, and functioning of the goods.

The Consumer must prove withdrawal rights were exercised correctly.

8.5 Exceptions

The right of withdrawal does not apply to:

Customized goods made per Consumer’s instructions or request.
Sealed goods that cannot be returned for health or hygiene reasons once unsealed (e.g., hair and beard care products, hair clippers, etc.).
Goods that are inseparably mixed after delivery.

9. Warranty and Liability

9.1 Warranty (Kellékszavatosság)

Consumers may claim warranty in case of defective performance by the Company under Civil Code regulations.

They may require remedy or replacement unless impossible or disproportionate; otherwise, they may request reasonable price reduction, repair by themselves or others at the Company’s cost, or withdraw from the Contract. Switching between warranty options is allowed—costs fall on the Consumer unless justified or caused by the Company.

They must report the defect within two months; warranty claims expire two years from performance (one year for used items).

Within six months of occurrence, no proof of origin is required; thereafter, the Consumer must prove the defect existed at delivery.

9.2 Product Liability (Termékszavatosság)

Consumers may choose between warranty or product liability claims.

Under product liability, only repair or replacement is allowed. A product is defective if it does not meet legal quality or manufacturer description. Claims expire two years from market placement.

Claims are against the manufacturer or distributor; the Consumer must prove the defect. The manufacturer is exempt if they prove the product was not commercialized in the course of business; or the defect was unrecognizable at that time; or results from mandatory legal or official provisions.

Simultaneous warranty and product liability claims for the same defect are not allowed. If successful under product liability, warranty rights for the repaired/replaced part apply against the manufacturer.

9.3 Statutory Warranty (Jótállás)

For certain durable goods, statutory warranty (jótállás) applies per Government Decree 151/2003.

The warranty period begins upon delivery:

HUF 10,000–100,000: 1 year
HUF 100,000–250,000: 2 years
Over HUF 250,000: 3 years

Consumer rights under Section 6:159 (2) of the Civil Code apply.

The Company is exempt only if it proves the defect occurred post-delivery. Consumers cannot pursue simultaneous warranty and statutory claims for the same defect; separately, both may apply.

9.4 Liability, Force Majeure

The Company is not liable for packaging or other defects beyond its control.

No liability for:

Delayed Order submission
Errors from Buyer-provided data
Other damages not attributable to the Company.

Performance delay due to unforeseeable, unavoidable external causes ("force majeure")—such as war, strike, riots, earthquakes, floods, fire, explosion, official actions—does not constitute breach. Parties must inform each other of such events immediately.

Force majeure extends deadlines accordingly. If lasting over 15 days, either party may immediately terminate the Contract without liability, after attempting to renegotiate. Once force majeure ends, the notifying party must inform the other in writing.

10. Complaint Handling

Consumers may submit complaints, orally or in writing, regarding the actions, omissions, or behaviors of the Company or persons acting on its behalf in connection with consumer sales, using:

ONYX Partners Ltd.
Address: 3700 Kazincbarcika, Kökény utca 8.
E-mail: janosgaran@gmail.com
Phone: +36 30/124-00-85
Website: www.klippers.hu

Oral complaints must be examined immediately and resolved if possible. If unresolved, a record must be created and provided as follows: immediately, if submitted in person; or with the response, if submitted electronically.

Referenced complaints submitted electronically must have a unique ID. The Company must respond in writing within 30 days to written complaints, and justify rejections.

Consumers may also use:

Local conciliation board based on their place of residence; for the Company:
Borsod-Abaúj-Zemplén County Chamber of Commerce and Industry Conciliation Board
Address: 3525 Miskolc, Szentpáli u. 1.
EU Online Dispute Resolution (ODR) platform.

11. Copyright

The Website is an original work protected under Act LXXVI of 1999 on Copyright. The entire content is subject to copyright protection.

12. Other Provisions

No code of conduct applies to the Company under legislation on unfair practices.

If any part of the GTC is invalid or unenforceable, remaining provisions remain in full force.

If writing is required, an email sent to the Buyer’s email address (as per clause 3) constitutes written form. It is deemed delivered when accessible in the recipient’s inbox.

Gaps in the GTC or Contract are governed by the Civil Code and applicable Hungarian laws.

13. Terms for Deferred Payment Option

If the Buyer selects deferred payment (installment), the Seller may offer deferred payment.
The Seller’s financial partner—InstaCash Ltd.—conducts financial screening based on provided account/card data.
Deferred payment is available for purchases between specified amounts (min [] HUF to max [] HUF).
The Buyer declares intent to pay by deferred payment during checkout; the Seller and Buyer may then conclude a deferred payment agreement.
Terms are set out in the deferred payment agreement.
Any portion of the Purchase Price not covered by deferred payment must be paid at checkout under these GTC rules.
Online card payments are processed via Barion; card data is not shared with the merchant. Barion Payment Zrt. is supervised by the central bank (license number: H-EN-I-1064/2013).